Last updated: April 2026
Please note: This is a draft for review purposes only and does not constitute legal advice. We recommend having a solicitor review this document before publishing.
Joolca Pty Ltd ("Joolca", "we", "us", "our") operates joolca.com.au and all related services (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use our Services, make a purchase, or communicate with us.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we handle your personal information. Our Services are powered by Shopify. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies with respect to the collection, processing, and disclosure of your personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Information We Collect
"Personal information" means information that identifies you or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:
Contact details, including your name, billing and shipping address, phone number, and email address.
Financial information, including payment card details and transaction history. Note that full payment card numbers are processed by our payment providers and are not stored by Joolca.
Device and technical information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including how and when you interact with or navigate our Services.
How We Collect Personal Information
We collect personal information from the following sources:
Directly from you, when you create an account, place an order, contact us, or otherwise provide us with your information.
Automatically through our Services, via cookies and similar technologies when you visit our website or use our products and services.
From service providers, when they collect or process personal information on our behalf.
From business partners or other third parties in connection with the services they provide.
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing and improving our Services, including processing your orders, managing your account, and fulfilling purchases.
Marketing and advertising, including sending you promotional emails and showing you relevant online advertisements based on your browsing and purchase history. You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
Security and fraud prevention, including authenticating your account, detecting fraudulent or malicious activity, and protecting our customers and Services.
Communicating with you, including responding to enquiries, providing customer support, and keeping you informed about your orders.
Complying with legal obligations, including responding to lawful requests from law enforcement or government agencies, and enforcing our Terms of Service.
How We Disclose Your Personal Information
We may disclose your personal information to third parties in the following circumstances:
With Shopify and other service providers who assist us in running our business, including payment processors, logistics and fulfilment partners, IT service providers, data analytics providers, and customer support platforms.
With business and marketing partners, to deliver personalised advertising and marketing services. This may include sharing data with third-party advertising platforms based on your activity on our Services.
With our affiliates or others within our corporate group.
In connection with a business transaction, such as a merger, acquisition, or sale of assets.
Where required by law, including in response to subpoenas, court orders, or requests from law enforcement or government agencies.
To protect the rights and safety of Joolca, our customers, or others.
Our Relationship with Shopify
Our Services are hosted by Shopify. Information you submit through our Services is transmitted to and processed by Shopify, as well as third parties that may be located in countries other than Australia. Shopify uses this information to provide and improve the Services. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to improve your browsing experience, analyse site traffic, and support our marketing activities. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.
Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our Services are not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will arrange for it to be deleted. We do not knowingly share or sell the personal information of individuals under 16 years of age.
Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no security measures are perfect, and we cannot guarantee absolute security. We recommend that you do not share account credentials or communicate sensitive information through unsecured channels.
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.
You may also have the right to request a copy of your personal information and, where applicable, to request that we transfer it to a third party.
You can opt out of receiving marketing emails at any time by using the unsubscribe link in any email from us. We may still send you non-promotional communications, such as order confirmations and account updates.
To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your privacy rights.
International Data Transfers
We operate from Australia, but your personal information may be stored or processed in other countries, including where our service providers operate. Where personal information is transferred outside Australia, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.
If we transfer personal information to parties in the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us via the Help section at joolca.com.au.
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
