Your Joolca order comes with free domestic shipping, and you can try our products in the field risk-free. Used or unused, any product returned to us within 30 days of purchase will result in a full refund for that item. Returns don't cost you a thing, either; we will provide you with a shipping label and for anything that you end up loving and keeping, there's two year's warranty. Guess what, because we're all a bit cheecky here we've decided to extend our generous trial so you can go ahead and grab yourself a HOTTAP now and your 30 Day trial won't start counting down until December 25th! How awesome is that? Don't forget this offer applies across all our available products.
Our units may not be the cheapest but we price accordingly to the quality of the components and finished product as well as the support we offer as a company.
The small details we've thought about make a massive difference - such as quick connect fittings for the water connections, a 5m shower rose as well as internal details which you don't see.
Beyond that, we've got a two-year warranty which includes shipping both ways in the event of a claim. We're very proud of our service and our reputation speaks for itself. Just type our name into google and read through the reviews. That kind of thing doesn't come easy.
You can place an order either through our online store, or by giving us a call on 1300 669 500, and placing an order over the phone. You can also purchase a Joolca Product at one of our stockists around the country. Visit our stockist page to find one near you.
You can visit our showroom, where we have displays of all of our products available for you to have a look at and play with. Alternatively, you can see our products and purchase them from a stockist near you.
Yup, if you're after urgent delivery we can ship out your order with eParcel express, which is a next day delivery service to most parts of Australia. You can get a price for express shipping at the checkout page where it'll ask you to give you post code.
Standard delivery is free for all orders! Nice and easy. If you want to choose express delivery, the cost will vary depending on your postcode. Once you have selected your items, you can use our 'Delivery Calculator' at the checkout page to find out what the delivery cost will be for an express service.
Yes, we can, using eParcel - which is a division of Australia Post. The order will most likely be too large to fit inside your post office box, but they'll hold it for you inside the Post Office building.
For a full copy of our Returns Terms & Conditions please click here
If you're not happy with your item, for whatever reason, you are entitled to return it for a full refund, guaranteed.
We don't care if you open the product, use it, test it, and after all that find that for any reason it doesn't suit your needs. Simply let us know and we'll arrange for a return authorization slip to have the item sent back to us (at no cost to you).
We may ask you why you're returning the item, but this is purely to help us improve. No hassles, guaranteed!
Unfortunately our 30 day trial and refund policy only applies for purchases directly through Joolca. This includes our online store, physical showroom, over the phone, etc. Refunds and returns for items purchases through our retailer network would depend on the individual store you purchased from.
We'll send you a return authorisation form, which means that you'll just need to stick the RMA form onto your original box, and drop it off at any Post Office. They'll take it off your hands and send it straight back to us, at no cost to you.
Once we receive the returned item, we will refund your money via the same method you originally used to make payment. So if you originally paid via PayPal, it will be credited into your PayPal account.
For a full copy of our Warranty Terms & Conditions please click here
We will send to a return slip with eParcel, which means that you'd just need to stick this label onto the return box, and drop it off at any Post Office. They will take it off your hands and return the item back to us, at no cost to you. Once it gets to us, we'll get it fixed up and sent back to you within 3 business days.